Using this Bradley combination unit is easy. First, mount it recessed on the wall following the installation instructions. To load towels, open the door with the key for the tumbler lock. Place either C-fold or multi-fold paper towels inside the dispenser. When someone needs a towel, they can simply pull one out. For the waste receptacle, lift the door and place trash inside the removable, leakproof plastic insert. When it's full, take out the insert, empty it, and put it back. Keep the unit clean by wiping it with a soft cloth regularly. Avoid using abrasive cleaners as they may damage the satin finish. If the lock or hinge has any issues, contact Bradley's customer service.