Using this Bobrick product is a breeze. First, install it on the wall following the rough wall opening dimensions provided. Then, load your preferred type of towels - C - fold, multi - fold, or single - fold - into the dispenser. When the waste container is full, simply remove it, empty the trash, and put it back. As for maintenance, clean the stainless - steel surface regularly with a mild cleaner to keep the matte black finish looking great. Avoid using abrasive materials that could scratch the surface. If you notice any issues with the towel dispensing mechanism or the waste container's seal, check for blockages or loose parts and make the necessary adjustments.