Using this paper towel dispenser is easy. First, open the door with the key. Then, load the multi - fold or C - fold paper towels inside. Close the door and lock it. When someone needs a towel, they can simply pull one out. As for maintenance, regularly clean the stainless - steel surface with a mild cleaner to keep it looking shiny. Check the towel level indicator often and refill the towels when it's low. Avoid using harsh chemicals on the dispenser as they may damage the finish.