Using this paper towel dispenser is easy. First, open the flush lock and load your C - fold or multifold paper towels inside. The TowelMate® system will ensure that you get one towel at a time. Just pull gently on the towel, and it will dispense smoothly. When it comes to maintenance, you can clean the dispenser with a mild soap and water solution. Avoid using abrasive cleaners as they may damage the matte black finish. Also, check the dispenser regularly to make sure there are enough towels. If you notice any jams, open the dispenser and carefully straighten out the towels. This way, your dispenser will keep working well for a long time.