Using the TowelMate is a breeze. Just put your hand under the dispenser, and it will give you one towel. When it's time to refill, open the easy - load channel and place the towels in the retainer. For installation, you don't need any tools. Just fit it into your existing cabinets. As for maintenance, keep it clean by wiping it with a damp cloth regularly. Avoid using harsh chemicals as they might damage the recycled stainless - steel material. This will help it work well and last a long time.