Using this ASI 1002 paper towel dispenser is easy. First, make sure your counter - top is between 1/2 and 4 inches thick. Then, cut a 4 - 1/2 by 12 - 1/2 inches opening in the counter - top and install the dispenser. Open the flap doors and place a pack of C - fold or multifold paper towels inside. When you need a towel, just pull it out, and the mechanism will push the next one forward. For maintenance, clean the dispenser regularly with a mild cleaner to keep the stainless steel looking good. Avoid using abrasive materials as they can scratch the surface. If the spring - actuated mechanism seems off, check for any blockages or if the springs need adjustment.